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FAQ

Got a question on your mind? Hopefully we can answer it here!

Where are you located?

We're located in Auckland, New Zealand. Some of our crew are in different time zones to make sure we have someone on standby almost 24/7.

What payment methods do you take?

You can pay with PayPal or credit cards. 

Are some of the products really free?

Yes! Sometimes we run promotions, and if you're quick you might catch some free products (you just pay for the shipping costs).

How do I get in touch with you?

The best way is through our contact page

What about refunds or guarantees?

We've got you covered! If your package gets lost, if anything is broken, or if we accidentally send you the wrong thing (like a real Bengal tiger or something), we'll give you a 100% refund for the product price or send another one - your call.

Who are you guys?

We have a team of two girls and one guy. Lucy, Rachel, and Jay. 

Voldere team 

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